Demo Lakeside Hotel

Manager's view · what Your Local Guide sends you · 2026-10-29

Today so far (live from your test)

9guest questions answered
0problems, complaints or confusion passed on

Asked about most: Other (9)

Alerts to your duty manager

Problems and complaints arrive on the duty manager's WhatsApp the moment a guest mentions them; confusion goes in the morning summary.

None yet. Try telling the guide "the shower in room 12 has no hot water", then reload this page.

Tomorrow at 8am you'd get this summary, by email or WhatsApp

[Your Local Guide · Daily] Yesterday at Demo Lakeside Hotel: 9 questions, 0 room problems

Your Local Guide: Demo Lakeside Hotel, Thu 29 Oct

Questions answered: 9
New guests signed up: 4 (web chat 4)
Asked about most: Other (9)

Problems and complaints (sent to your duty manager as they happened):
- none reported

Where guests got confused (worth a sign, a line in the welcome card, or a word at check-in):
- nothing

Guests sent to your own services: Lakeside Spa (1), The Snug Bar (1)
Bookings sent to reception: none

Your full monthly report arrives on the 1st. Reply to this email with any questions.

Every Monday: three things to do this week (example)

  1. Get room 12 checked before the weekend.
    Guests reported a cold shower there twice this week.
  2. 11 guests asked for a large taxi. Agree a rate with a minibus firm, booked through reception.
    Requests you don't offer yet.
  3. Add a line to the welcome card about where to park.
    3 guests got confused this week.

Each comes with three buttons: Done · Not now · Not relevant. One tap, and next week's list learns from it.

Your path

  1. Week 1: the Your Local Guide card at reception and in rooms, the link in your booking confirmation email, alerts to your duty manager, reports into one inbox folder.
  2. Weeks 1 to 4: your Monday email with three things to do, and a 30-minute drop-in from us each week to go through it.
  3. Month 2 on: a monthly check-in, with your reports shaped to what you use.

Your reports

Keep what you use. Anything you turn off stays here, so you can turn it back on.

Problem alertsInstant, by WhatsApp. Room problems and complaints the moment a guest mentions them, to your duty manager.
Morning summaryDaily at 8am. Yesterday in a few lines: questions, problems, where guests got confused.
Guest pulse and 3 things to doWeekly, Monday morning. What guests asked and what went wrong, with three actions for the week.
Revenue opportunitiesWeekly, in the Monday email. What guests wanted that you could sell or arrange.
Full reportMonthly, on the 1st. Trends, problems caught, time saved at reception, guests sent to your services.
Season plannerQuarterly, on the 1st. The quarter behind you and the events coming, so you can plan staff and offers.

All your reports in one folder

Every report comes from reports@yourlocalguide.ie, with a subject starting [Your Local Guide · Daily], · Weekly], · Monthly] or · Quarterly]. One inbox rule files them into a Your Local Guide folder; we set it up with you on the first visit, in two minutes.

Your monthly report

Revenue sent your way, problems caught, and what guests wanted that you don't offer yet.

See a sample Monday email · See a sample monthly report · Back to the guest chat · Guest issues demo