Demo Lakeside Hotel · Chat as a guest on the left. Reception's phone in the middle gets the alert the moment a problem is mentioned. On the right, what the manager sees.
Try: "The shower in room 12 has no hot water"
Alerts arrive at once. Tap Fixed and the guide asks the guest "Is it OK now?"
Once a stay at most, never two in a day, and not while a problem is being handled.
After 30 minutes it goes to the backup number, and stays in tomorrow's 8am summary.